Flyzentiq operates a private jet charter company out of Singapore. We respect your privacy and are committed to managing your data in accordance with the Personal Data Protection Act (PDPA) of Singapore.
This policy details how we collect, use, disclose, and protect information when you visit our website, book a free consultation, visit our office at Union Building, 171 Tras St, Singapore 079025, or complete a cash booking for our services.
1. Information We Collect
To facilitate our services, we gather data at two distinct stages:
A. Digital Interaction (Website and Consultation Booking)
When you navigate our website to review our six aircraft options or book a free consultation, you may voluntarily provide:
- Full name
- Contact phone number
- Personal or corporate email address
- Desired date for your in-office consultation
B. In-Office Substantiation and Booking Confirmation
When you attend your consultation at our office to finalize a flight itinerary, or when you request a cancellation, we require additional substantial documents to comply with aviation security protocols and operational frameworks:
- Passport details and official identification documents for all traveling passengers
- Flight routing parameters and specific travel itinerary configurations
- Accepted bank account details (provided exclusively via email in the event that a 50% or complete refund is accepted via bank transfer)
2. How We Use Your Information
Flyzentiq processes your data strictly for legitimate operational and compliance purposes, including:
- Managing and organizing your scheduled in-office consultation.
- Constructing customized itineraries, scheduling logistics, and organizing service tiers based on your specific requests.
- Complying with Civil Aviation Authority of Singapore (CAAS) flight manifests, customs declarations, and international airspace regulations.
- Processing fiscal returns via bank transfer using data provided through our formal communication channel ( fly@flyzentiq.com).
3. Data Disclosure to Third Parties
We do not sell, rent, or trade your personal information. To execute your customized journey, your data will be shared with necessary third parties under strict confidentiality, including:
- Ground handling agents and fixed-base operators (FBOs) at relevant airports.
- Air traffic control, immigration, and border clearance authorities in Singapore and destination countries.
- Internal banking partners to process accepted refund transfers.
4. Security Measures and Data Protection
We employ appropriate physical, administrative, and procedural measures to protect your information against unwanted access, alteration, or disclosure. Physical records kept at our Union Building office are maintained in secure filing areas with restricted access. Digital data, including bank account details received for cancellation processing, is stored on closed networks accessible only to essential personnel.
5. Retention of Data
Flyzentiq retains your information only as long as necessary to fulfill the operational purposes outlined in this policy or to satisfy legal, regulatory, and auditing frameworks. Once the data is no longer required for business or legal reasons, it is securely destroyed or anonymized.
6. Your Rights: Access, Correction, and Withdrawal
Under the PDPA, you retain full rights regarding your data. You may contact us to:
- Access the personal records we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Withdraw your consent for future data processing.
Please note that withdrawing consent may prevent us from completing your booking or processing required refunds, as certain information is mandatory for aviation security and operations.
For any inquiries, data requests, or to contact our Data Protection officer, please email our support team at fly@flyzentiq.com.